Interview fraud prevention

Jeroen van Hemert, Quality & Security Officer Q-Park

“Minimising the risk of fraud”

Throughout society we see a shift from government to the private sector when it comes to who is responsible for safety. And in the private sector, we see the need to tighten up risk management and to be transparent in this respect. Shareholders, employees, customers and other stakeholders also require insight into how organisations are managed.

Security & Risk management contributes to the extent to which our managers have a grip on business processes. Security Safety policy is important for the resilience of our organisation and for creating opportunities to further publicise the Q-Park quality concept. Using risk management we identify, implement efficient and effective measures to reduce the probability that an adverse event occurs or to reduce the ensuing consequences.

Based on a number of themes, the management team has assessed the risks within the various business units. This also examined fraud prevention. Risk management measures specific to this include:

• Awareness: creating a culture in which our employees know how to act, and what kind of behaviour is expected of them. We actively communicate on this matter internally.
• Involvement: ensuring that people feel involved in the matter and that they take their own responsibility.
• Assertiveness: ensuring that employees have the confidence to act and to mention undesirable behaviour to each other.

With this we think we can create an appropriate culture in which there is no place for fraud. We endeavour to minimise potential situations in which fraud could be committed.

Our human resource policy clearly explains our core values, such as an explicit structure and clear communication. We have an integrity policy in place which has a dual approach to employees: management (Code of Ethics and procedures) and encouragement (support and help).