Performance

EC

Economy

G4-EC1

Direct economic value generated and distributed (EUR million)

185.2

183.7

AR'11

- total revenue

742

740

- operating expenses

-318

-312

- general expenses

-185

-184

- cash dividends

-32

-

- financial costs and expenses

-91

-92

- taxes on direct result

-20

-21

EN

Environmental

G4-EN3

Energy consumption within the organisation

Direct energy consumption by primary energy source (GJ)

47,840,552

45,920,836

44,660,873

Indirect energy consumption by primary energy source (MWh)

629,932,517

665,537,507

585,127,175

G4-EN4

Energy consumption outside the organisation (business and employee commuting) in tCO₂

178

G4-EN6

Reduction in energy consumption (MWh)

35,342,295

G4-EN15

Direct greenhouse gas (GHG) emissions (scope 1 in tCO₂)

3,192

3,093

3,015

G4-EN16

Indirect greenhouse gas (GHG) emissions (scope 2 in tCO₂)

43,857

49,082

43,031

G4-EN17

Other indirect greenhouse gas (GHG) emissions (scope 3 in tCO₂)

178

305

295

LA

Labour practices

G4-LA1

Total number and rate of new employee hires and employee turnover by age group, gender, and region

- employee turnover:

572

686

579

- by age < 30 (m)

148

184

124

- by age < 30 (f)

49

80

55

- by age 30 - 50 (m)

198

220

190

- by age 30 - 50 (f)

62

83

52

- by age > 50 (m)

100

104

83

- by age > 50 (f)

15

15

12

- new employee hires:

471

622

615

- by age < 30 (m)

162

248

166

- by age < 30 (f)

51

85

75

- by age 30 - 50 (m)

142

187

208

- by age 30 - 50 (f)

50

46

68

- by age > 50 (m)

54

50

81

- by age > 50 (f)

12

6

17

G4-LA3

Return to work and retention rates after parental leave, by gender

- number of employees entitled to parental leave (m)

92

208

- number of employees entitled to parental leave (f)

38

79

- number of employees who took parental leave (m)

31

28

- number of employees who took parental leave (f)

25

37

- number of employees who returned after their parental leave (m)

31

25

- number of employees who returned after their parental leave (f)

17

28

- number of employees still employed 12 months after their return (m)

26

23

- number of employees still employed 12 months after their return (f)

12

23

- retention rate (m)

81%

89%

- retention rate (f)

74%

83%

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days and absenteeism, and total number of work-related fatalities, by region and by gender

G4-LA6a

Total number of incidents

161

151

83

- number of incidents (m)

116

102

76

- number of incidents (f)

45

49

41

G4-LA6b

Total number of lost days

817

951

536

- number of lost days (m)

671

636

406

- number of lost days (f)

150

315

130

G4-LA9a

Total direct training hours per year per employee

9

8

7

- direct (m)

9

10

8

- direct (f)

7

6

8

G4-LA9b

Total indirect training hours per year per employee

10

10

6

- indirect (m)

9

9

5

- indirect (f)

11

10

7

G4-LA9c

Average hours of training per year per employee by employee by gender and by category

- employees in management positions (m)

102

- employees in management positions (f)

90

- employees in non-management positions (m)

100

- employees in non-management positions (f)

109

G4-LA10

Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

- type and scope of programmes implemented and assistance provided to upgrade employee skills

77

- transition assistance programmes provided to facilitate continued employability and management of career endings resulting from retirement or termination of employment

11

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

- employees in management positions (m)

73%

- employees in management positions (f)

74%

- employees in non-management positions (m)

83%

- employees in non-management positions (f)

78%

SO

Society

G4-SO3

Total number and percentage of operations assessed for risks related to corruption and significant risks identified

- percentage

85%

91%

98%

- number of business units

142

110

261

- number of business units analysed for risks related to corruption

118

99

218

G4-SO4

Communication and training on anti-corruption policies and procedures

- number of employees in management positions

190

247

- number of employees in non-management positions

1,448

1,832

- percentage of employees in management positions

12%

12%

- percentage of employees in non-management positions

88%

88%

- number of business partners

11

- percentage of business partners

10%

- number of employees in management positions who received anti-corruption training

83

16

- number of employees in non-management positions who received anti-corruption training

322

2

- percentage of employees in management positions who received anti-corruption training

14%

4%

- percentage of employees in non-management positions who received anti-corruption training

9%

0%

G4-SO5

Confirmed incidents of corruption and actions taken

- number and nature of confirmed incidents of corruption

1

-

- number of incidents in which employees were dismissed or disciplined for corruption

6

2

- number of incidents when contracts with business partners were not renewed due to violations related to corruption

1

-

- number of legal cases concluded regarding corrupt practices brought against us or employees

2

-

PR

Product responsibility

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

2

- number of complaints received from outside parties and substantiated by organisation

1

- number of complaints from regulatory bodies

1

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning provision and use of products and services (EUR)

-

-

-